Welcome to the Help Center
How can we help?Browse our guides and FAQs, or reach out to the team directly.
Email support
Get a reply within 24 hours on business days.
Live chat
Real-time chat with the team is on its way. For now, email us and we’ll reply within 24 hours on business days.
Pineapple Guides
Step-by-step help for buying, setting up, and selling Agents.
Frequently asked questions
How do I purchase an Agent?
Browse the marketplace, click on any Agent, and use the purchase button. You'll have instant access after checkout.
Can I get a refund?
Yes — if an Agent doesn't work as described, contact us within 7 days of purchase and we'll make it right. The Pineapple Guides article “Refunds and returns” explains what qualifies and how to ask.
How do I become a Maker?
Visit the Create page, submit your Agent for review, and our team will approve it within 48 hours.
Is my payment information secure?
Absolutely. All payments are processed by Stripe and we never store your card details.
How do I update my username or profile?
Click your avatar in the top-right corner and go to Profile Settings.
Still need help?
Our team is happy to help — just drop us a line.