Pineapple offers a 7-day refund if an Agent does not work as described. This page explains what that means in practice. The Terms of Service are the binding version; if anything here seems to conflict, the Terms win.
The 7-day window
The 7 days start on the day you buy. For a monthly plan, the window applies to your first payment. Ask within the window and we will review your request.
When we will refund
- The Agent does not do what its listing says it does.
- The Agent’s file is missing or corrupt, or cannot be opened or run as delivered.
- Its setup requirements were materially different from the listing, for example it needs an outside service or key the listing never mentioned.
- You were charged twice for the same purchase, or charged by mistake.
When a refund usually will not apply
- You changed your mind or no longer need the Agent.
- The request comes after the 7-day window.
- The Agent works as its listing describes, but the results did not match what you personally hoped for.
- The problem comes from something outside the Agent, such as an outage at your AI provider or an expired or invalid API key.
- Costs charged by an AI provider such as Anthropic or OpenAI. You pay those to the provider directly, so Pineapple cannot refund them.
These are guidelines, not a checklist. A person reviews every request, and we may make an exception when it is the fair thing to do.
How to ask for a refund
- Open your Dashboard, find the Agent, and choose “Request a refund”. The link shows how many days you have left. Pick what went wrong and add any detail that helps, such as the steps you followed or an error message.
- A person at Pineapple reviews it and replies within 24 hours on business days. You get an email either way; if we can’t approve it, the email says why.
- Bought as a guest, or something isn’t working? Email support@pineapplemarketplace.com from the address you used at checkout with the Agent’s name and what went wrong.
What happens when a refund is approved
- The money goes back to your original payment method. Your bank can take 5–10 business days to show it.
- For a full refund, access to the Agent is removed: the download, your dashboard copy, and its performance-reporting key.
- You get a confirmation email. The Maker is notified too, and their payout for that sale is returned.
Subscriptions
You can cancel a monthly plan at any time from your Dashboard, which stops future charges. If a renewal charge surprised you, contact support right away and we will look at it.
Free Agents
Free Agents cost nothing, so there is nothing to refund. If one does not work, tell support and the Maker will be told.